Refund Policy

Last updated: May 2, 2026

We sell digital goods. Below is exactly when we will and will not refund. If your situation isn't covered, write to info@sync-ai.studio and we'll do our best.

Digital goods and the EU 14-day right

Under EU law, consumers have a 14-day right of withdrawal for most online purchases. For digital content delivered immediately, this right is waived ONLY if you (a) expressly consent to immediate delivery, and (b) acknowledge that you lose the withdrawal right when you start downloading or accessing the product. By completing checkout you give that express consent and acknowledgement (a confirmation checkbox is shown at the Stripe Checkout step).

When we will refund

We will refund in full when: (a) the product was never delivered (link not received and not visible in your dashboard within 24h of payment confirmation); (b) the kit ZIP is corrupted or unreadable and we cannot reissue a working copy; (c) the mini-app is non-functional and we cannot fix it within 7 days of your written report; (d) you accidentally purchased the same product twice within 14 days.

When we will not refund

We will not refund based on: (a) change of mind after the kit has been downloaded; (b) the kit not producing the result you expected (the kit is a tool, not a guaranteed outcome); (c) Claude API or Anthropic service issues outside our control; (d) failure of a third-party service in your environment (e.g., your email provider blocking our delivery email — we will reissue the link for free).

How to request

Email info@sync-ai.studio with your purchase email, the Stripe receipt number (or the session ID from your success page), and a one-line description of the issue. Most refund decisions take 1-3 business days; approved refunds are credited via Stripe to the original payment method within 5-10 business days.

Chargebacks

Filing a chargeback without first contacting us delays resolution and may incur Stripe processing fees we are entitled to recover. Please email us first — we typically resolve faster than your bank does.